Hospital Policies

Dear Valued Clients,

As of August 2025, to continue providing high-quality and timely care for all our patients, Columbia Animal Hospital has implemented a new appointment deposit policy.

FOR APPOINTMENTS:

1. Cancellations: If the appointment is canceled with less than 24 hours’ notice, you may reschedule or cancel once before a $25 deposit will be required upon booking from then on. If a deposit had been paid, you may reschedule once before it is forfeited.
2. No-Show Policy: For no-call, no-show incidents, a $25 deposit will be required upon future bookings from then on. If a deposit has been paid already, the deposit is immediately forfeited if canceled with less than 24 hours’ notice.
3. Online Appointments: If your appointment is not confirmed by 5pm the day BEFORE the appointment that you are coming, the appointment may be canceled as the appointment canceled online is a request only until confirmed. The No-Show policy will then apply. A staff member will call and collect payment over the phone for deposits when needed or the appointment will be canceled.

FOR SURGERIES:

A deposit of 50% of the low-end estimate will be required upon booking. You must cancel no less than one week out to receive a refund. However, you may reschedule once within a week prior to surgery day before the deposit is forfeited.

*In situations where you need cancel or reschedule due to extenuating circumstances, the possibility of refunding your deposit will be at the discretion of the Hospital Manager and/or the Medical Director.

Thank you for your understanding and cooperation. This policy is designed to help us maintain the quality and timeliness of care for all our patients.

Drop off and pick up windows:

We will have specific drop off and pick up windows on specific days. Those are as follows:

Drop off:

Monday thru Friday: 8am-9:30am or 3pm-5pm
Saturday: 8am to 9:30am (every other Saturday)
Sunday: Not available

Pick up:

Monday thru Friday: 8am-9:30am or 3pm-5pm
Saturday: 8am to 9:30am
Sunday: 4pm-4:30pm

• No drop off or pick up available on the following Holidays:
• New Years Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day
• Drop off and pick up windows may be subject to changing if clinic hours change

If these windows of time do not work and our clinic is open, there will be an additional fee to drop off or pick up outside these hours (see “Boarding Prices” below).

Cancellation/ Re-schedule or No-Show Policy:

Non Holiday Cancellations: We understand that unforeseen circumstances may arise, but we kindly ask for your cooperation in providing us with at least 24 hours’ notice of any changes or cancellations to your pet’s scheduled bookings.

Holiday Cancellations: If your pet is staying with us over one of the holidays listed above, we kindly ask for at least a week’s notice if you need to cancel. This is because we usually fill up and have a waiting list for clients.

Drop off/pick up time changes: Please inform us ASAP by calling us at (573)875-3647. If the clinic is closed, our Animal Caretaker on duty will check voicemails so please leave us a message!

No-shows, canceling, or rescheduling w/in 24 hours: Just like our veterinary appointment policy, a $25 deposit will only be required for clients with a history of no-call, no-shows, or those who have canceled/rescheduled two consecutive appointments.

In situations where you need to reschedule or cancel within 24 hours of your appointment due to extenuating circumstances, whether you can be refunded your deposit is subject to the discretion of the Hospital Manager and/or the Medical Director.

Boarding Prices

Our pricing is charged by every 24 hours with a minimum charge of one day. If there is a half day (ex: 3 ½ days), we will charge half price.

Canine: $35 per day
Feline: $25 per day
Small Mammal: $30 per day
Avian: $30 per day
Reptile: $30 per day
Other Exotics: varies

Drop off fee outside window: $15
Pick up fee outside window: $7.50

Using our canine/feline Hill’s Science Diet: $3 per day
Administration of medication: $3.50 per medication per day

• Prices are subject to change over time